855-855-9805 855-855-9805 support@biotouchless.com or info@biotouchless.com


Frequently Asked Questions


What type of toilet paper can be used in the BIOtouchless dispensers?

All non-jumbo rolls will fit in the BIOtouchless dispensers, including standard core, mini-core, and compact coreless rolls. Using single-ply, compact coreless paper provides a total capacity of 6,000 squares in the dispenser.

What power source options are available for the BIOtouchless dispensers?

Currently the only option for powering the BIOtouchless dispensers is (4) D-cell batteries.

Are batteries included with the dispenser?

No, due to certain shipping limitations, the BIOtouchless dispensers are delivered without batteries.

Do you ship worldwide?

Yes, we ship BIOtouchless dispensers to all non-embargoed countries worldwide.

How are the dispensers shipped?

At checkout you may select your desired shipment method. We offer both “economy” and more expedited shipping options. Depending upon seasonal variations in USPS, FedEx and UPS shipping volumes, “economy” delivery typically varies between 7 and 11 days.

Can I track my shipment?

Yes, you will receive an order confirmation, with tracking number, for your shipment.

Is there a warranty on the dispensers?

Yes, the BIOtouchless dispensers are warranted for a period of (1) year.

Do you provide installation of the dispensers?

We have a partner company the provides installation services across the US. Please send an email to info@biotouchless.com to request contact information for our installation provider.

How long does it take to install the dispenser?

The installation of a BIOtouchless dispenser is very similar to that of any “traditional” dispenser. We provide a mounting template and installation hardware for mounting both to metal partitions and tile or other wall surfaces. There are (6) mounting screws and mollies. Normal installation should take 20 to 30 minutes.

How much paper does the dispenser dispense with each activation?

There are three length settings inside the BIOtouchless dispenser. The length for each dispense may be set to “short” (about 16”), “long” (about 20”) or ADA mode. In ADA mode, paper is continuously dispensed if a hand is held in front of the dispenser.

How close does my hand need to be to activate a dispense?

There are three proximity settings inside the BIOtouchless dispenser. The proximity distance required to dispense may be set to “close” (about 1”), “medium” (about 2”) or “far” (about 3”).

 For other questions, please contact us at info@biotouchless.com