Frequently Asked Questions
How tough is the installation?
Installing our dispensers is a breeze! Your first unit will take just 15–20 minutes, and each additional unit will take around 10 minutes. Check out our YouTube channel for helpful how-to videos. https://www.youtube.com/playlist?list=PLtDIOGVHFOzpt5GCvNoGzIIDtnJDqk1sr
Will the dispensers jam?
Our track record speaks for itself—with over 1,000 units installed and zero jamming reports. Our robust design incorporates redundancy to ensure reliable operation. You're in good hands!
Are the dispensers battery-operated?
Yes, our dispensers run on 4D cell batteries that last for at least a year. No complicated wiring needed.
Any other benefits to using your dispensers?
Our dispensers promote hygiene by reducing cross-contamination and waste. Plus, they're a more sustainable option that could even help you save on water consumption.
Can these dispensers help prevent COVID-19 spread?
While we can't claim to fully prevent COVID-19, our touchless, enclosed design aims to minimize cross-contamination, offering an added layer of protection against COVID transmission.
How durable are the dispensers?
These units are as sturdy as they come, made from resilient ABS polycarbonate plastic. While they’re not designed for extreme abuse, they perform admirably in everyday environments.
How will we know when to refill paper?
The dispensers have intuitive LED indicators to let you know when it's time for a paper refill. It's as simple as green, yellow, and red!
What types of paper can we use?
Our dispensers are quite flexible! They accept single, dual, and triple ply paper—cored or coreless. The only paper we can't accept is the Super Jumbo JRT roll.
How have you ensured reliability?
We've put our units through rigorous tests in various conditions, and they've passed with flying colors. They're designed to operate efficiently in most indoor and outdoor environments.
What color options do we have?
For now, our sleek dispensers come in a black matte finish, which is excellent for hiding fingerprints, Sharpie markings and resisting scratches.
Will the paper touch the floor?
You can adjust the dispenser settings to ensure paper stays off the floor, keeping your facilities tidy.
How close do I need to be to trigger a dispense?
We offer adjustable proximity settings to fit various stall widths, ensuring smooth and accurate dispensing every time.
Will paper pile up on the floor?
As long as you follow our installation guide, accidental dispensing is extremely unlikely. We've had no reported issues to date.
We hope this clears up any questions you might have! We're excited to make your experience with us as seamless as possible. Feel free to reach out with any more questions!